NPS / CES
You are looking for a simple process to evaluate the engagement of your customers and
the performance of your teams.
You want to:
- measure your brand recommendation according to your customers (NPS),
- determine the effort made by the customer to buy/subscribe (CES),
- monitor the evolution of the NPS and the ESC,
- put customer recommendation at the heart of your strategy,
- Support the transformation of your “customer-oriented” business?
Our solutions
Arising out of:
a simple tool, homogeneous measurement, potentially
real-time post-purchase feedback,
the identification of recurring problems,
● an analysis process allowing the management of change and
the monitoring of action plans for all collaborators
Lugaxis offers you a continuous improvement system
that promotes cultural and managerial transition.
Our solutions
Arising out of:
- a simple tool, homogeneous measurement, potentially real-time post-purchase feedback,
- the identification of recurring problems,
- an analysis process allowing the management of change and the monitoring of action plans for all collaborators.
Lugaxis offers you a continuous improvement system span, lb that promotes cultural and managerial transition.
Illustration
Illustration
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