Customer reviews

You want to add to your customer review base and
you want to extract the main insights for:

improve the customer experience,
understand structural or temporary dissatisfaction,
detect weak signals?

Our solutions

On the basis of:

● The collection of information through different types of open-ended questions
(reasons for dissatisfaction, image, reasons for coming, etc.),
from multiple sources (customer panels,
customer service, NPS, social networks, etc.),

● A verbatim analysis (themes, tone, weighting,
recurrence, word cloud).

Lugaxis offers a “Machine learning”
approach to your customer reviews to improve customer satisfaction.

Our solutions

On the basis of:

The collection of information through different types of open-ended questions (reasons for dissatisfaction, image, reasons for coming, etc.), from multiple sources (customer panels, customer service, NPS, social networks, etc.),